Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My cd player does not work. I looked on programs and media…

Customer Question
My cd player does...

My cd player does not work. I looked on programs and media player is no longer there. I did not remove it. I have windows 7. Is there another player I can install so I can play music?

Technician's Assistant: Who makes your speaker or sound system?

This is on my HP computer. It came with a windows media player

Technician's Assistant: What have you tried so far with your sound system?

Disc does not play

Technician's Assistant: Anything else you want the Theater Expert to know before I connect you?

All I want to know is there a media player I can install for windows 7 so I can play music. Evidentally mine was outdated.

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 6 minutes by:
12/10/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,975
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Ask Your Own Computer Question
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Is this the only disc not playing?

You can use VLC Player as an alternate to Windows Media Player. VLC supports large variety of codecs and formats.

Ask Your Own Computer Question
Customer reply replied 7 months ago
do you check for other things too? Is there a charge for the VLC Player ?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

VLC Player is free. I can only work on the original issue as stated in this question

Ask Your Own Computer Question
Customer reply replied 7 months ago
Ok. thank you for your help. have a wonderful Christmas. +
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You too. Welcome.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Kamil Anwar Your Own Question
Kamil Anwar
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,975
6,975 Satisfied Customers
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Kamil Anwar is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I have Windows 7 on my computer. On Windows Media Player I
I have Windows 7 on my computer. On Windows Media Player I can rip music cds to my computer and that works fine. But when I try to burn the same music to blank cds they will play on the computer but t… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I use an HP Pavilion PC with Windows 7. In addition to Windows
I use an HP Pavilion PC with Windows 7. In addition to Windows Media Player, my PC had HP Media Smart programs, i.e. HP Music. Moreover, I use an iPhone and loaded iTunes to sync and charge my phone. … read more
jstinehelfer
jstinehelfer
IT Administrator/Election Technician
High School or GED
174 satisfied customers
I am using media player to load some CDs to my computer then
I am using media player to load some CDs to my computer then onto a USB thingy to take in the car. The CDs are all legal, the two I am having problems with have just arrived from Amazon today. When I … read more
Dr. Fix-It
Dr. Fix-It
Technical Lead
369 satisfied customers
I have windows 7 home premium 64 bit. I can no longer rip music
I have windows 7 home premium 64 bit. I can no longer rip music with my media player 12 which came with it. Apparently a codec is missing...how do I know which one. I can still play my cd's?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I can not play many of my MPA music files. They use to all
I can not play many of my MPA music files. They use to all play but now some do and many don't. All these files were ripped from CDs I own. I have noticed the ones that play say "This file is not prot… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Media player options. Rip music to this location box is empt
Media player options. Rip music to this location box is empty. Change location cue does not respond. How do I get the change locations cue to respond? Thank you.… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
windows vista premium-windows media player no longer will play
windows vista premium-windows media player no longer will play .wmv attachments to Windows Mail messages. Did up until recently. Wmp is default player and shows all formats as checked. Player screen c… read more
Networke_Helper
Networke_Helper
Bachelor\u0027s Degree
13 satisfied customers
how can I listen to a CD with windows 7 when there doesnt
how can I listen to a CD with windows 7 when there doesn't seem to be any way to download WMP or Real Player for windows 7?… read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
Hi there,I have ripped my CD s to my Computer and want to use
Hi there,I have ripped my CD s to my Computer and want to use the music as background to my Photos. I have checked every song via Properties and there are no restictions on the songs. Everyone may be … read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
i own a fujitsu seimens scaleo l computer and i have a problem
i own a fujitsu seimens scaleo l computer and i have a problem that the dvd player wont recognise any dvd in the drive or play it .The cd player works though .i have gone through the trouble shooting … read more
Hunter Owens
Hunter Owens
Computer Specialist
Bachelor\u0027s Degree
1,009 satisfied customers
I cannot get my external cd-rom to playback videos or music
I cannot get my external cd-rom to playback videos or music on my netbook with windows 7 home premium. The drive is installed and says its working properly, but playback is not recognized by media pla… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I have a lot of music tracks that were purchased from MusicMatch
I have a lot of music tracks that were purchased from MusicMatch and Yahoo Music but I can't play them on my new PC. Yahoo closed its music store and the DRM system is no longer accessible. Because th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I downloaded th codec program as you answered in my last question
I downloaded th codec program as you answered in my last question about the error that says it cant play my dvd because of I didn't have a media player compatible decoder. that went away but now it sa… read more
lifesaver
lifesaver
Computer Software Engineer
Bachelor's Degree
4,288 satisfied customers
I have installed Windows 7 which is working, except the CD/DVD
I have installed Windows 7 which is working, except the CD/DVD player no longer loads DVDs or CD's. I get an error message when the system loads that says 'InCD helper service is present but failed to… read more
Matt Belliston
Matt Belliston
Bachelor\u0027s Degree
5 satisfied customers
How can I put music or video on to DVD that will play on to
How can I put music or video on to DVD that will play on to a DVDPlayer that we can watch on TV. I want to learn what File will do that.… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
9 satisfied customers
the computer displays DIRECTOR PLAYER ERROR under it says
the computer displays 'DIRECTOR PLAYER ERROR' under it says 'script error' when I try to change the script on a CD. The CD plays correct on other computers C.FRENCH… read more
Anthony Brewster
Anthony Brewster
I.T.
High School or GED
5,352 satisfied customers
I would like to know how can i stop my pc from freezeing ...
I would like to know how can i stop my pc from freezeing everytime i try to listen to my music can you help me with that. [email protected]… read more
Pat Kenny
Pat Kenny
Semi-Retired
Master's Degree
232 satisfied customers
how can I disable the Sonic Stage Program that came ...
how can I disable the Sonic Stage Program that came bundled with my new SONY VAIO VGN-FE28GP? I want ti use J Rivers Media Center v.11 to burn music cd's using wav format (I downloaded midi music file… read more
Rok @ Savrus
Rok @ Savrus
Lead Consultant
Bachelor's Degree
76 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x