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All of my email messages in 2017 prior to 11/30/178

Customer Question
All of my email...

All of my email messages in 2017 prior to 11/30/178 disappeared. I need to have them restored.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

My laptop and google chrome

Technician's Assistant: What troubleshooting have you tried?

Had my tech savy adult children look at it they said i need to make a claim

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/9/2017
Tech Support Specialist: Cory, Computer Technician replied 7 months ago
Cory
Cory, Computer Technician
Category: Computer
Satisfied Customers: 3,499
Experience: Computer Repair Technician 5+ Years
Verified

Welcome, I am Cory. Thank you for using Justanswer.

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Tech Support Specialist: Cory, Computer Technician replied 7 months ago

Have you checked the trash folder?

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Customer reply replied 7 months ago
they are not in trash folder either
Customer reply replied 7 months ago
will you be responding? how do i contact yahoo to make a claim?
Customer reply replied 7 months ago
is there going to be a response or was check trash folder my answer
Tech Support Specialist: Cory, Computer Technician replied 7 months ago

I am sorry, I had to step away.

How long have they been missing?

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Tech Support Specialist: Cory, Computer Technician replied 7 months ago

If it is less than 7 days, please complete the email restore request located here. - https://help.yahoo.com/kb/SLN2552.html

Click Restore Request to fill out the form.

Please make sure you give them the exact time frame that the email went missing.

Please give them 24-48 hours to respond to the request.

Let me know if you have any other questions.

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