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Toshiba Satellite C55-A5100 touchpad does not respond. Works…

Customer Question
Toshiba Satellite C55-A5100 touchpad...

Toshiba Satellite C55-A5100 touchpad does not respond. Works with mouse. Rolled back driver, installed new driver. Only works with mouse. Windows 10 home.

Technician's Assistant: What's the brand and model of your computer?

Toshiba Satellite C55-A5100

Technician's Assistant: What have you tried so far with your computer?

Rolled back the driver installed new driver from Toshiba site

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

The device is enabled. Device status is: This device is working properly.

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/9/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 8 months ago
helping an elderly family member who is in a nursing home. Brought it home and let it take updates etc. Restarted when I didn that a few days ago and it worked. When I restarted yesterday the touchpad didn't work. Checked FN F9 and that's not it.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 8 months ago

Hi,
I see you have requested remote assistance but this failed to go through.
I cannot handle payment issues as I am an end user to the site like you please call 1(###) ###-####and speak to the billing team or renter the details or contact the CC/Bank to remove the block
Regards
Kris

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