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I don't know anything about computers and I am afraid I

Customer Question
I don't know anything...

I don't know anything about computers and I am afraid I might be in an area that is not privacy protected. Can you help me?

Technician's Assistant: What's the brand and model of your product?

I don't rememeber. I use to have everythmg google, but somehow got mistracted. Now when I get online it have a warning sign of not being safe.

Technician's Assistant: What have you tried so far?

I tried to get back to where I was on google. I was use to it and happy with it. Like I said, I know nothing, so I have no clue of how to do this.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

I don't think so. I know when I try to get into my online banking, everything is different.

Submitted: 8 months ago.Category: Computer
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Answered in 4 hours by:
12/9/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, May I start a secure remote assistance session with you so that I can better help you resolve this problem?

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

do you still need help please?

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Customer reply replied 8 months ago
No. I am no longer having problems, but thank you Mr. Med.
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

Ok, I'm glad to know that! You are very welcom :)

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