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Cannot log in to Skype...my system was just updated to mac…

Customer Question
Cannot log in to...

Cannot log in to Skype...my system was just updated to mac os high sierra and now cannot log into my Skype account with my regular log which was my e-mail address.

Technician's Assistant: When did you last change your password ***** Apple ID?

About 2 hours ago password *****

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Apple support told me they could not help me, since this is a microsoft product. before the upgrade i had no problem logging into Skype

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I just want to know how i can connect with Skype as i did previously.

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
12/8/2017
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago
Aparna Indresh
Aparna Indresh, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

May I know what is exactly happening when you are trying to access Skype?

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Customer reply replied 7 months ago
DOES NOT RECOGNIZE MY PREVIOUS LOG IN (WHICH WAS MY E-MAIL ADDRESS)
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

Okay, May I know if you have tried resetting your password ***** Skype?

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Customer reply replied 7 months ago
THIS CHARGE OF $39.00 .....I THOUGHT IT SAID THE CHARGE WAS $5.00
Customer reply replied 7 months ago
THIS CHARGE OF $39.00 I THOUGHT IT SAID THE CHARGE WAS $5.00
Tech Support Specialist: Aparna Indresh, Computer Hardware Engineer replied 7 months ago

If you are getting any popups for phone assistance or remote assistance you can ignore that because they are automatic popups. I am a user of the site just like you and cannot help you with site-related issues. You can contact JustAnswer's Customer Service by clicking on the Contact Us button at the bottom of your screen or by going to this link: http://ww2.justanswer.com/customer-support and can check regarding the charges.

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