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My domain is on hold waynepaige.com and so is my email.

Customer Question
My domain is on...

My domain is on hold waynepaige.com and so is my email***@******.***. Evidently there was an issue and I am unable to secure both. I had Bluebell systems service a possible virus on the computer and they advised me that it has been resolved and the computer is now clean. I was

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser-***@******.***

Technician's Assistant: What troubleshooting have you tried?

I contacted bluebellsystems a yahoo contractor and they advised me to contact you. My web designer Bob Moe Moe tec. also requested that I check with Tucows.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes, my domain was registered in 2004 and I do not have the original user name and password.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/8/2017
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago
UranIT
UranIT, Network Administrator
Category: Computer
Satisfied Customers: 1,302
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Customer reply replied 7 months ago
Ok
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Seems like your domain name is ***** ***** Possibly of non payment. Have you tried to renew it with Yahoo Business?

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Customer reply replied 7 months ago
no
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You didn't? You should try renewing it.

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Customer reply replied 7 months ago
I have automatic renewal.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Your domain is listed "on Hold", login to Yahoo business and check its status.

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Customer reply replied 7 months ago
Can i minimize the screen and check or will I lose you when I log on to Yahoo business?
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You can minimize or save page to favorites by pressing "Ctrl B"

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Customer reply replied 7 months ago
I have a Mac
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You can still minimize

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Customer reply replied 7 months ago
Not working
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

You cannot login to Yahoo business?

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Customer reply replied 7 months ago
I am logging into to another computer. I was able to log in to my yahoo email which is very limited right now however the log in doesn't work with small business.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

Here is where you can reset password ***** Yahoo business: https://login.yahoosmallbusiness.com/forgotpassword

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Customer reply replied 7 months ago
Logged in with new password. Let's see where this goes.
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

sure, let me know

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Customer reply replied 7 months ago
Ok. Billing shows that I am current on Private Domain Registration and business email. waynepaige.com and***@******.***
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

what about for the actual domain? private registration is usually a separate service

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Customer reply replied 7 months ago
Where do I find this information
Customer reply replied 7 months ago
I checked Domain Summary and it states: active? Private Locked View
Tech Support Specialist: UranIT, Network Administrator replied 7 months ago

allow me a few minutes to respond, i am in a meeting with another customer now

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Customer reply replied 7 months ago
Still waiting.
Customer reply replied 7 months ago
I was waiting nearly an hour a response and decided to switch. Note the correspondence.
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,942
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 7 months ago
The issue has been resolved and you couldn’t close this request.
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