Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am barely tech literate (age 75)and cannot follow the tech…

Customer Question
I am barely tech...

I am barely tech literate (age 75)and cannot follow the tech instruction to find my password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Mac do n ot know model. It is a desk type.

Technician's Assistant: What Operating System (OS) are you running on your Mac?

I do not know

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

I have pass keys but do not know how to navigate

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes, but do not know enough to say. Lewis

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/8/2017
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,084
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the details of your need? Which password ***** want to find? An Email account password ***** something else? Please give every details.

Regards
Jins

Ask Your Own Computer Question
Customer reply replied 7 months ago
System password
Customer reply replied 7 months ago
not interested
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago

That means you can't login to the Mac computer because you forgot the password?

Ask Your Own Computer Question
Tech Support Specialist: Jins M. N., Computer Support Specialist replied 7 months ago
  1. Turn off your Mac.
  2. Press the power button while holding down Command and R keys. The Mac will boot into Recovery mode. When you see the load bar appear you can let go of the keys. It may take a few minutes to load.
  3. Select Disk Utility and press Continue.
  4. Choose Utilities > Terminal.
  5. Enter resetpassword (all one word, lowercase letters) and press Return
  6. Select the volume containing the account (normally this will be your Main hard drive).
  7. Choose the account to change with Select the User Account.
  8. Enter a new password ***** re-enter it into the password *****
  9. Enter a new password ***** related to the password.
  10. Click Save.
  11. A warning will appear that the password ***** changed, but not the Keychain Password. Click OK.
  12. Click Apple > Shut Down.

Now start up the Mac. You can login using the new password.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jins M. N. Your Own Question
Jins M. N.
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 3,084
3,084 Satisfied Customers
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design

Jins M. N. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am n ot able to log on to wIFI ON MY iPHONE wHEN I go to
I am n ot able to log on to wIFI ON MY iPHONE wHEN I go to secuity, asks me to log on to bigpond C262F9 and does not accept any password, so I need to have a new one , can you help EVEN THOUGH IT SHOU… read more
Cris
Cris
60 satisfied customers
The keys will not write at all what can i do please. It is a
The keys will not write at all what can i do please … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My grandson typed indiscriminately on the keybboard. The
My grandson typed indiscriminately on the keybboard. The display is now washed out and unreadable … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My keyboard three key re not working. Mc book pro 2012 never
mc book pro 2012 never you cn ee my three key r not working … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Apple. I changed my pass word for yahoo because they
Yes I changed my pass word for yahoo because they requested it. NOW I can't get or send e-mails Also existing accounts will not take any of my pass words or user IDs I can not re set my pass word on Yahoo … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
My nook is locked, will not accept pass word. cannot get any
Hi my nook is locked, will not accept pass word. cannot get any screen … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
My computor will not accept my pass word.please call me to
My computor will not accept my pass word.please call me to help me out. 1(###) ###-#### James asher… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
My desk top went into restart mode after I did a scan. now
my desk top went into restart mode after I did a scan. now the user name and pw word screen appears. I put them in and it keeps saying go to account.live.com, how do I get pass this so i can get this … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
bought a dell inspiron 2200 6 years ago for kids in collage
bought a dell inspiron 2200 6 years ago for kids in collage i would like to pass it to grand kids they forgot pass word it wont let me sign in said adminstrator 710tc81-595b can you help… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
The power cut out yesterday while my acer revo 3600 was on.
The power cut out yesterday while my acer revo 3600 was on. Since then I can't get it to start up. It won't go to log on password.just black blank screen with green moving bar icon with Microsoft corp… read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
I got a used Dell Optiplex 210L and am trying to get online
I got a used Dell Optiplex 210L and am trying to get online with my Aol password XXXXX username. This machine uses Windows XP. When I dial up Aol I get a popup that says access denied because username… read more
Daniel
Daniel
Bachelor\u0027s Degree
1,568 satisfied customers
Have just tried to open Skype a short while ago skype went
Have just tried to open Skype a short while ago skype went of the air now I cannot open as I key in my Email address as instructed it is rejected as address not known What do I do now. I am 50% comput… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
my printer stopped working a couple of days ago and we have
my printer stopped working a couple of days ago and we have tried to uninstall and then reinstall it several times...the message I get is that it can't find the port to install the driver (also someth… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
When printing the first page of a doc. on O.E. I losse the
When printing the first page of a doc. on O.E. I losse the right hand side about one third of it. The second and subsequent pages are ok. XXXXX XXXXX… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
I AM A 75 YEAR OLD HEART PATIENT CUSTOMER OF YOURS BOUGHT A
I AM A 75 YEAR OLD HEART PATIENT CUSTOMER OF YOURS BOUGHT A PACKARD BELL PC WINDOS XP A LONG TIME AGO WITH : MODEL TYPE : UTOW-SUN, SERIAL NO. 049060520190, MS WHOLE NO SUN 957446, PID(NNN) NNN-NNNN P… read more
Computer2010
Computer2010
Software development
Bachelor's Degree
418 satisfied customers
yesterday i requested help to change my word line spacing from
yesterday i requested help to change my word line spacing from double space to single space. the tech refered me to an article which i accessed. the article pointed me towards a template called normal… read more
Angus D.
Angus D.
Bachelor\u0027s Degree
33 satisfied customers
Im currently trying to install the software so I can print
I'm currently trying to install the software so I can print from my Hp NetBook, but it keeps telling me that my screen size is to small it's says that it is Currently 1024X576 it's recommended for 800… read more
mary
mary
Bachelor's Degree
1,332 satisfied customers
In order to boot-up my computer, the all-In-0ne printer must
In order to boot-up my computer, the all-In-0ne printer must be off. can you fix? The printer works fine. Gary Naslund HP All-In-One C-4480 SNPRB-0721 Dell Computer XP Service Pack 3… read more
w.olson
w.olson
Systems Administrator
High School or GED
186 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x