Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I received an email today, notifying me my Office 365

Customer Question
Hello. I received an...

Hello. I received an email today, notifying me my Office 365 personal subscription will automatically renew on January 7, 2018. However, my VISA expiry date has changed since purchasing this product. How do I notify Microsoft of my new expiry date?

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Outlook.com

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Web browser on PC

Technician's Assistant: What troubleshooting have you tried?

I haven't tried troubleshooting as all I want to do is advise my new VISA expiry date.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I don't think so.

Submitted: 6 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 2 minutes by:
12/8/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,806
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your office update. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Do you still have the login and password ***** your office products?

Important: On the Payment options page, you can only update the expiration date, the name on the card, address, and phone number. You can’t change the card type or the card number. If you want to change the card type or number, you have to add a new card. Then you can remove the one you don't want to use.

  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.

  2. On the Payment options page, find the card that you want to update, and choose Edit info.

  3. Make your updates, and then choose Next. The card information is now updated.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

If you need to add a new card all together:

Add a credit/debit card

  1. Sign in to the Payment options page with the Microsoft account associated with your Office 365 subscription.

    We can help if you can't remember the Microsoft account or password ***** use with Office.

  2. On the Payment options page, choose Add a payment option.

  3. On the next page, choose Credit/debit card, then choose Next. Your screen might look like either of the following:

  4. On the next page, enter the card information, then choose Next. The card is now listed as an available payment option.

let me know if you are successful in this. If you get stuck or run into errors, just let me know.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Computer Question
Customer reply replied 6 months ago
no thanks forget it
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

If you see a request for remote, it is automated. Please disregard as i am not sending them to you if you do not need that feature.

Only click that accept for remote portion if you prefer that method.
This is where we connect computers and i resolve the issue with you in real time together after remote is accepted and directions are sent. It will ONLY work with a mac or windows pc. NO other device.
We use this feature for people who need a little more hands on approach with resolving their issue.

If it is not desired, please just disregard and we will continue written communication.

Were you able to follow the 2 sets of directions i sent for you?

Ask Your Own Computer Question
Customer reply replied 6 months ago
I am going to have someone else look after this for me. I am a senior citizen and thought I was being directed to a Microsoft help site. Now I find you are charging me over $50.00 to do nothing but type these messages.
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 6 months ago

Ok, please go here for a refund.

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Good luck!

Franklin

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,806
1,806 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,240 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I was in a startup loop and you told me how to turn off 3
I was in a startup loop and you told me how to turn off 3 times - followed advice and I believe it fixed problem - only now it is asking for password ***** prior user - how do I get it to ask for me a… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Alter functions on individual keys for my HP DV6 Hp laptop
alter functions on individual keys for my HP DV6 Hp laptop (2010 … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I wish to get into my partners account...I am on his list..I
Hello, I wish to get into my partners account...I am on his list..I have forgotten his email address..really I just wanted to check how much data use was on the account...my partner passed away in 200… read more
Irina Kravchenko
Irina Kravchenko
Engineer of information networks
16 satisfied customers
I was out of the country for 6 months and when I returned
I was out of the country for 6 months and when I returned and went to use my laptop a blue screen with a sad face came up and it is stuck in a loop trying to diagnose the computer and then trying to r… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
It won't start up opens up to choose an option troubleshoot
It won't start up opens up to choose an option troubleshoot or turn off your pc and it won't let me to rest I need to start it in safe mode … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My phone (Samsung) cuts out a call after a short few minutes
My phone (Samsung) cuts out a call after a short few minutes of calls. How do I get rid of spam mail and advertising such as Google Adv, Good mornings, and Good nights … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My samsung galaxy note is blocking me from getting the note
My samsung galaxy note is blocking me from getting the note to open demanding a password ***** i cannot remember please help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Dear! time ago I opened my YouTube account but changed the
Hi Dear! Long time ago I opened my YouTube account but changed the email. my email was ***********. by mistake I put a different email after which is not exist. it was something like ****@... need to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I have an old Dell Latitude D510 and I'm unable to locate
I have an old Dell Latitude D510 and I'm unable to locate the device password ***** the bottom of the laptop. I need it for WIFI access. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I'm trying to find wrap text in my Excel for iPad app and
I'm trying to find wrap text in my Excel for iPad app and can't find iy … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Having trouble signing into. I have a Telikin computer it
I have a Telikin computer it don't seem to want to sign in to this account … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Itest kit am trying to activate an Ancestry DNA. Ancestry
wait I did just add an extensio to chrome because my PC told me to… read more
Harry
Harry
1,882 satisfied customers
All my Office apps are today giving the message equivalent
All my Office apps are today giving the message equivalent to "not compatible with the operating system". I can use acrobat and other apps. Can use my file manager, but when I try to open a Word or ex… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,049 satisfied customers
Have been billed for microsoft 365 which I want
have been billed for microsoft 365 which I want canceled...don't even have the computer it was on. email is***@******.*** … read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,049 satisfied customers
I cant log on to my computer it says incorrect password. Hp
I cant log on to my computer it says incorrect password … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
My Kindle Fire HD won't re-boot. I get error message to
My Kindle Fire HD won't re-boot. I get error message to re-boot but it doesn't. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Several Turkish companies are selling Windows and Office
Several Turkish companies are selling Windows and Office licenses online at a fraction of the cost (links below). The sellers are well-known, they claim the products are 100% original and they do send… read more
Mike Taylor
Mike Taylor
43 satisfied customers
Trying to transfer old 8 tapes to computer. Used to work
Trying to transfer old hi 8 tapes to computer. Used to work easily with program and equipment i have. While the tapes play fine on the camcorder, the transfer screen is on the computer is totally gray… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x