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My cell phone went blank at 12:30am this morning Dec 8. The…

Customer Question
My cell phone went...

My cell phone went blank at 12:30am this morning Dec 8. The screen is completely black and won't come up. It was charged. phone # is(###) ###-####

Technician's Assistant: When did you last charge your phone?

About 24-36 hours ago and it had about 56% charge left at 12:30am

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

Yes

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I tried recharging the phone at 1:00am until 4:00am.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/8/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,209
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please the make and model of the Cell phone?

Please let me know

Thank you

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