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I have have had an email from you saying that there is a…

Customer Question
I have have had...

I have have had an email from you saying that there is a security problem with my account. I am on holiday in Spain and don't have access to my passwords!!!

Technician's Assistant: Are you logged into your email account on any other devices?

I have my l phone, but that will not send txts either.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have my mobile number and maybe a security question, but not sure.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I am not very lT literate

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/8/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,179
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the part of the email account with the problem, after the @ symbol?

Thank you

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Customer reply replied 7 months ago
I can't send or receive emails
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thank you

I saw that but believe you missed my reply

Can you tell me the part of the email account with the problem, after the @ symbol?

Thank you

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Customer reply replied 7 months ago
No thanks l am not comfortable with the system.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

ok, it seems you are not replying to the message I keep repeating.

Please let me know when you will

thank you

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