Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

How do I reset my password for my Microsoft sign on I have 2…

Customer Question
How do I reset...

How do I reset my password ***** my Microsoft sign on I have 2 verifications

Technician's Assistant: What exactly are you having trouble accessing?

Logging in to my computer

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

What do u mean no mean model

Technician's Assistant: The Computer Technician will be able to walk you through that. How long has this been going on with your computer? What have you tried so far?

I have a dell

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I reset my computer made a new account and cannot remember the password

Submitted: 4 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
12/8/2017
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,774
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

Could you please let me know the microsoft address that you forgot the password ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Thank you.Please give a moment to check the reset options.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK do you currently have a phone number that ends with 05?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I do not have access to that phone
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

In that case it will be difficult to reset.

Is this a new account?

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

The only option available is to submit a account recovery form using this link : - Click Here

Provide as much as details

Ask Your Own Computer Question
Customer reply replied 4 months ago
That doesn't work too many codes requested
Customer reply replied 4 months ago
how can just logon I don't care about the info there is nothing I need to save
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

For submitting a recovery form you do not need any codes.You have to select the option I don't have any of these option and continue.

Are using this microsoft account just to sign in to windows 10 computer ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I don't understand when I clicked on link it asked me for a email address they keep sending me coded it doesn't do anything
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Its asking for a contact email address not the email account that is now locked out.You need to give another email address in the contact email box.To verify whether you are the owner of that contact email account they will send a code to it.Before going for the account recovery please answer the following.

If you are using this microsoft account just to sign in to windows 10 then you can reset the computer and create a new account (local or microsoft online) but this reset will erase everything on the computer and then re-install windows 10 like a new system.Is that OK with you?

Ask Your Own Computer Question
Customer reply replied 4 months ago
That's what I did then I created a new account to set up computer then when I sent back in it said I had the wrong password ***** know that I had the right password ***** just keeps telling me it's it's not
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Is the widows 10 computer that uses***@******.*** to sign in currently locked out due to password ***** ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I don't know
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Are you currently chatting to me from the computer that has the sign in (password) issue ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
No I'm chatting to u from my phone I cannot use my computer
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK does that computer has any files you needed because if you do not have any then the best course of action for you is to reset windows 10 which will erase all files in it and re-install windows 10 like a new computer.Is that OK with you ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
That's fine
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK please do the following to reset windows 10.

Make sure you disconnect any external hard drive connected to the PC also connect the power adapter/charger if it’s a laptop.
In the bottom right of the windows 10 login screen where it asks for the password ***** can see power icon like shown in the image.
Now click on that power icon and then press and hold Shift key and then click on Restart while holding the shift key.When it starts restarting please release the shift key.That will show a screen which says choose an option.In that screen select Troubleshoot then on the next screen click on Reset this PC then on the next screen select the option to Remove everything then in the reset your PC screen select Only the drive where windows is installed then select Just remove my files
Now it will ask for final confirmation click on Reset and the process starts.
See if that starts the process and let me know.

Ask Your Own Computer Question
Customer reply replied 4 months ago
it did and then it said there was a problem resetting my pv
Customer reply replied 4 months ago
Pc
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Does it show any error code?

Ask Your Own Computer Question
Customer reply replied 4 months ago
No
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK so it only shows there is a problem resetting your PC ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
I'm still in
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

I am not clear what you meant by I'm still in ?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Sorry thats not what I meant it only says there is a problem resetting my pc
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Is this a laptop or desktop computer?

Is there a external hard drive or any docking station connected to it?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Its a laptop and no there is no external drive connected
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK shut down the laptop for 1 min then try one more time to reset like i mentioned above and let me know.

Ask Your Own Computer Question
Customer reply replied 4 months ago
It's asking me for a recovery key to get going again
Customer reply replied 4 months ago
I skipped this drive the first time
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago
Did you select just remove my files before the final check ?
Ask Your Own Computer Question
Customer reply replied 4 months ago
It didn't asked me final check
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

It asks after you select reset this PC option.

Ask Your Own Computer Question
Customer reply replied 4 months ago
I said remove my files
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

OK if it shows that problem resetting this PC message after that then there is another issue with the operating system which i am not clear of so i will open this to other experts so that if they have any further solution they will let you know.Once another replies you will get a email notification and you can continue from there.Is that OK with you?

Ask Your Own Computer Question
Customer reply replied 4 months ago
What do I put for a recovery key or should I skip this drive
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

You have already tried skip but once again try it and if that fails i will open this to other experts.

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Did you remember enabling bitlocker for Operating system partition ?if so do you remember the password ***** for it ?

Ask Your Own Computer Question
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

Is it running the reset process or showing the same message that cannot reset this PC?

Ask Your Own Computer Question
Customer reply replied 4 months ago
Same message
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

In that case i will open this to other experts to see if there is any other options available.

Ask Your Own Computer Question
Customer reply replied 4 months ago
OK thank u
Tech Support Specialist: John, Computer Support Specialist replied 4 months ago

You are welcome.

Ask Your Own Computer Question
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 4 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
Experience: IT Manager at Wood Group PSN
Verified

Hi,

For the remote assistance, is your computer Microsoft Windows or Apple MAC?

Thanks

Kris

Ask Your Own Computer Question
Was this answer helpful?
Ask Kris R Your Own Question
Kris R
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,547
4,547 Satisfied Customers
Experience: IT Manager at Wood Group PSN

Kris R is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I am trying to use an older life camera on verion 10 of
I am trying to use an older life camera on verion 10 of windows. how do I know if it supports windows 10 … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
I have have just bought the Adobe Acrobat Reader and wish to
I have have just bought the Adobe Acrobat Reader and wish to use it to get an Employer Identification Number (EIN) from the IRS. I start with just the Adobe Icon on my PC screen. How do I use the read… read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
800 satisfied customers
Articals on STD have email tabs when i click on them to send
articals on STD have email tabs when i click on them to send information to friend nothing happens?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I would like to retrieve my user name and pass word. Compaq
I would like to retrieve my user name and pass word … read more
Moses C
Moses C
Bsc
559 satisfied customers
Do yoy use easy tech work copamy to clean up computers. I
do yoy use easy tech work copamy to clean up computers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
On or about 11 April 2018 I got a notice on my new Dell
On or about 11 April 2018 I got a notice on my new Dell Inspiron 13 Laptop that my temp (30 Day) subscription to Office 365 was about to expire. At that time, I went ahead and paid the $74.36 for the … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
I just purchased and received a Canon Pixma TS5020 Printer.
I just purchased and received a Canon Pixma TS5020 Printer. I want to know if this printer will work with our Windows 7 program in both are desk top and our laptop computers? The booksas it is for win… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
763 satisfied customers
Cannot connect my hp 4650 to print from my computer. has
cannot connect my hp 4650 to print from my computer. has worked in the past, carroll … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
My computer is an acer. My problem is that usually when I
Hi Pearl my computer is an acer. My problem is that usually when I click on the little windows icon in the bottom corner of the screen I get up apps and a listing down the side and a settings icon, etc. At the moment when I click on the icon nothing happens. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
955 satisfied customers
Sometime ago, I got a new password to facebook.... I have
sometime ago, I got a new password ***** facebook.... I have forgotten the old facebook password. how do I get the old password ***** facebook? … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
76 satisfied customers
Not able to download turbo tax 17 to my Mac. I get it to the
Not able to download turbo tax 17 to my Mac. I get it to the app and then it won't download … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Windows 7 wont start, hangs at network adaptor covered by
Windows 7 wont start, hangs at network adaptor covered by blue circle, won't let me start msconfic, or services.msc. Works just fine in safe mode … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
Ne to an Ipad. Indos10. Eastern time zone Staeted yesterday.
I just got the first time that it sayed connecy to itune… read more
Mike Taylor
Mike Taylor
159 satisfied customers
Im a uber driver an I have my document vehicle inspection
Hi, Im a uber driver an I have my document vehicle inspection report how do I upload it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,129 satisfied customers
I'm trying to load a family video that is a VOB file. I
I'm trying to load a family video that is a VOB file. I can't get Movie Maker to see the file. Does Movie Maker not work with VOB files? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
51 satisfied customers
I need to find my password for my xfinity wifi. I just
I need to find my password ***** my xfinity wifi. I just bought a new phone and I cannot connect it to other xfinity hot spots. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
91 satisfied customers
It will not accept new epson ink cartridges. And yes, they
Second opinion] It will not accept new epson ink cartridges. And yes, they are the correct model number. This has never happend before. The replacements are genuine epson products. I've inserted and r… read more
Steve Asher
Steve Asher
AAS Network Infrastructure
49 satisfied customers
I am trying to rip a CD from my PC to a flash stick and have
I am trying to rip a CD from my PC to a flash stick and have gone to Open File Explorer and was then told to look for USB link but can not find this link … read more
Eric Ewing
Eric Ewing
University IT Manager
151 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x