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I am having trouble installing the uber app on my phone. It…

Customer Question
I am having trouble...

I am having trouble installing the uber app on my phone. It may be because I have just purchased an new phone and your system is still looking for that phone. Please help me.

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

It is a new Motorola cell phone. Not sure of the exact operating system.

Technician's Assistant: When did you last update your Uber software?

I TRIED TO INSTALL IT SEVERAL DAYS AGO AND IT APPEARDS THAT THE INSDTLLATION WAS NOT COMPLETE

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I really do not is the right information to share with you.

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
I believe the problem is with e-mail accounts and passwords. The system a sked for my e-mail address and I gave it the address I use normally. Apparently when the uber app was installed on my earlier phone my gmail address was used, so the system did not recognize the e-mail I gave it.
Customer reply replied 7 months ago
If you contact me, please use***@******.*** for the address.
Answered in 4 hours by:
12/8/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,372
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago

Hi Jerry,

Are you using the same account for both phones?

Have you tried restarting the new phone?

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