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I can send email from my computer through our server. when I…

Customer Question
I can send email...

I can send email from my computer through our server. when I try with the Samsung 8 phone, It always send back a FAILED message and the messages sit in the OUTBOX. we have rung Optusnet and they cannot figure out the problem. They said it was in the phone. Please help. Norma & John

Technician's Assistant: How long has this been going on with your 8? What have you tried so far?

Sorry it is a Samsung S7 Edge model. The problem started early november 2017.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Yes my email address is***@******.***

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/8/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,974
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Can you confirm if you can login here: https://webmail.optusnet.com.au/

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Customer reply replied 7 months ago
We have asked this to be cancelled and have requested a refund on 8 Dec.2017. We paid by PayPal. Can you please assist. I have ready contacted your customer service but no refund has been submitted to us.
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You can request cancellation by calling 1(###) ###-####/p>

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