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Forgot my facebook account password now I cant access

Customer Question
Forgot my facebook account...

Forgot my facebook account password ***** I cant access account

Technician's Assistant: When could you last open your Facebook?

About 4 days ago

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

How do I get my old password ***** I can ewset my account

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/7/2017
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago
Karthik
Karthik, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the facebook email address? So that we can go ahead and check what are the reset option available.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Do you have an access to your MSN account? Is it still active? The reason why I am asking is we can try to send a reset link to the *****@******.*** account.

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Customer reply replied 8 months ago
my msn account is active
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

I have sent you a verification code to your email. Could you please provide me the CODE? so that I can reset the account.

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Customer reply replied 8 months ago
what code
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Open your MSN account. Please check your email for a message with your code. Your code is 6 numbers long.

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Customer reply replied 8 months ago
if I open my email account I will loose the connection with you
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Could you please tell in which device you are chatting with me? is it a computer?

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Customer reply replied 8 months ago
computer
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

You don't have close this chat box, Please press and hold the Ctrl key + T. You will be able to see a new tab and you can access your email.

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Customer reply replied 8 months ago
ok tab is open but no code
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Are you in your MSN account? Please Check in the inbox or spam/Junk folder in your MSN account.

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Customer reply replied 8 months ago
nothing in the spam/junk folder
Customer reply replied 8 months ago
nothing in inbox
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Refresh the browser by pressing F5.

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Customer reply replied 8 months ago
done
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Now check in your inbox.

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Customer reply replied 8 months ago
got the code do you still need it
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Yes please

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Customer reply replied 8 months ago
500813
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

I am going to set a temporary password. Once it is done, you can change your password ***** Is it okay?

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Customer reply replied 8 months ago
will you send me the temporary password ***** I can change it. also how long before I can change it
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Sure

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Can I have your Date of birth?

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Customer reply replied 8 months ago
01-16-1951
Customer reply replied 8 months ago
are you still there
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Thank you for your patience. I have done with the reset. Here is your temporary password : welcome1

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Thank you for your patience. I have done with the reset. Here is your temporary password : welcome1

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Now please login to your facebook account with

User name:************************

Password: *********

Once you logged into the account please let me know. So that we can create a permanent password.

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Customer reply replied 8 months ago
how long before I can reset the password
Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

You can reset the password ***** you login to the facebook account. The reason why I am informing you to change the password ***** welcome1 is a simple password ***** people around you or your friends can easily guess that.

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

Are you with me?

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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

To change your password ***** Facebook if you're already logged in:

  1. Click in the top right corner of any Facebook page and select Settings.
  2. Click Security and Login.
  3. In the center of the screen, you can see login, Click Edit
  4. Enter the Current password(welcome1), Type your New password and Retype New password
  5. Click Save Changes.
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Tech Support Specialist: Karthik, Computer Hardware Engineer replied 8 months ago

I am so curious to know whether everything works properly or not and your temporary password ***** ***** safe.

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