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How can I stop Microsoft Word 2010 from routinely locking my…

Customer Question
How can I stop...

How can I stop Microsoft Word 2010 from routinely locking my documents for editing?

Technician's Assistant: When did you last update Word?

Don't know that I ever have.

Technician's Assistant: What have you tried so far with your Word?

Nothing. I don't have any idea what to do. Sorry; I'm no tech genius.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I don't want to talk to any one on the phone/ I'm a "phonophobe". Hate phones

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/7/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,183
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Which version of Windows do you have?

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Customer reply replied 7 months ago
Windows 10
Customer reply replied 7 months ago
I just want Word to quit locking my files for editing.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Could you please tell me exactly what you mean by this? Word automatically locks files while they are open in Word and being edited, and they cannot be altered until you save and close Word.

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Customer reply replied 7 months ago
that's exactly what happens. Then when I reopen the document and make changes in it, Word doesn't let me save the changes. I get a message saying it's locked for editing.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Does it say who it is locked by? Such as "This document is locked for editing by another user." or "This document is locked for editing by me."?

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Customer reply replied 7 months ago
Even when it's my document and I haven't locked it -- at least not knowingly. (I'm about done here; this doesn't seem to be going anywhere.)
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, you probably have a cluttered Temp folder. I can remotely connect to clean it for you or I can walk you through the steps. Which is easier for you?

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Customer reply replied 7 months ago
No, to both of those. Thanks for your time, but I don't have anymore time to spend on this.
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, have a nice day.

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