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Used windows 10 update today result is I lost most of my…

Customer Question
Used windows 10 update...

Used windows 10 update today result is I lost most of my programs and documents. I cannot tell which Windows I have now as I there is no Windows edge nor I cannot access windows programs.

Technician's Assistant: What exactly are you having trouble accessing?

Alll Windows 10 programs. the Windows or other programs do not appear when I click the windows icon.

Technician's Assistant: What's the brand and model of your computer?

HP Pavilion G series

Technician's Assistant: What have you tried so far with your Pavilion? Have you installed any updates recently?

Only Windows 10 update when I was informed to restart to install the update

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How do I get my computer restored to state before I had this update. Also I am not able to use the control panel to restore system image created by Windows 7

Submitted: 7 months ago.Category: Computer
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Answered in 25 minutes by:
12/8/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,200
Experience: Over 10 years of professional experience.
Verified

Hello,
I look forward to helping you today.

May I ask which items do show when you click the Windows Icon?

I will be standing by, looking forward to your response.
Thank you,
Jason

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Customer reply replied 7 months ago
Have to go out now. Can we continue tomorrow? Thanks.
Tech Support Specialist: Jason Jones, Computer Expert replied 7 months ago

Yes, we can continue tomorrow. When you are ready to continue, please post a message on this page.

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