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Three days ago I received an AlienWare computer which I

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Three days ago I...

Three days ago I received an AlienWare computer which I spent over $1700 for. Yesterday it was fine and I could enter my password ***** get into it. This morning I have tried many, many times. I wrote the password ***** in three places to make sure I had a record of it. This morning it wouldn't work and I can't get in. I have called Alienware and told them and they have passed the buck. They gave me the number to call Microsoft for support. I have called 10 times plus and I am getting no where. No one will talk to me or even try to help. So here I sit with a brand new computer that I cannot get into. If I don't get any results I will report it to the local television station in Davenport, Iowa and let them investigate it. I don't have $1,700 to throw away like Microsoft does. Please help so I don't have to report this.

Technician's Assistant: What Operating System (OS) are you running on your Alienware?

Windows 10

Technician's Assistant: What have you tried so far with your Alienware? Have you installed any updates recently?

Only what Microsoft has done automatically. But I can't even get in to try and check anything.

Submitted: 8 months ago.Category: Computer
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Answered in 3 minutes by:
12/7/2017
Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago
Mr.Med
Mr.Med, Computer Enthusiast
Category: Computer
Satisfied Customers: 2,279
Experience: Networks & Security Engineer
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Hi, I'm Mr.med. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Mr.Med, Computer Enthusiast replied 8 months ago

I'm sorry about the issue, Can you give me a slightly better description of what you'd like help doing so I can assist you better?

What is happening when you attempt to login ? Are you receiving any type of error message?

Are you using your Microsoft account (email) to login or a local account ?

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