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I need to talk to some one I have a new pc that I mistyped…

Customer Question
I need to talk...

I need to talk to some one I have a new pc that I mistyped my account name for Windows ten plus I have an existing account name that it won’t let me register plus I have been billed for stuff I thought I cancelled on my surface pro 3 that broke and I haven’t used for more than two months. Please have some one call me(###) ###-####

Technician's Assistant: What device or product does this involve?

Rca lap top but my questions all are regarding my windows office accounts and properly getting everything in sinc

Technician's Assistant: What RCA model do you have?

I will have to look it up just a minute RCA cambio 10.1

Technician's Assistant: What have you tried so far with your RCA? Have you installed any updates recently?

Just registering it with windows but I have questions about my screwed up Microsoft account. Isn’t there some one I can talk to

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
12/7/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you.

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Customer reply replied 7 months ago
Please cancel my account immediately. I want speak to a live person the telephone if not please cancel my account and send a confirmation to***@******.***
Thank you
Billy
(###) ###-####
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Hi Billy...we have a live phone call service. Did you see it on the screen?

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Customer reply replied 7 months ago
What is the total I will be charged for a one time phone call
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

It should be on the screen. I don't set the prices and cannot see it. It might say something like SECURE REMOTE ASSISTANCE

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Customer reply replied 7 months ago
Just cancel my charges for today and cancel my account and confirm the cancelation and return of all mony charged to my credit card
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Sure

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Customer reply replied 7 months ago
Thank you I will be looking forward to your confirmation of return to my credit card any charges
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