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My computer states my battery is not charging. What does…

Customer Question
My computer states my...

My computer states my battery is not charging. What does that mean and what can I do? Thanks,

Technician's Assistant: What computer or device isn't charging?

My computer states that my battery is not charging even though it acknowledges that it is plugged in. What can I do?

Technician's Assistant: The Computer Technician will be able to walk you through that. What's the brand and model of your computer? And the Operating System (OS)?

HP Envy x360 TouchSmart

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That is my only issue

Submitted: 7 months ago.Category: Computer
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Answered in 4 minutes by:
12/7/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well

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Customer reply replied 7 months ago
No
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Also, what is the age of the laptop

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Customer reply replied 7 months ago
3 years
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Okay. There's either 3 things causing this. I listed the possibilities below. I can fix 2 of these, but can advise on the other one if needed:

1) There's a static buildup in the computer and the battery is not charging

2) The charging was turned off on the computer and needs to be reset

3) The lithium-ion battery is losing charge and needs replacement.

Let me know if you'd like me to help with the first steps and we can proceed

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