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COMPUTER IS VERY SLOW AND SOMETIMES FIREFOX SHUTS DOWN WHEN…

Customer Question
COMPUTER IS VERY SLOW...

COMPUTER IS VERY SLOW AND SOMETIMES FIREFOX SHUTS DOWN WHEN I AM ON FACEBOOKI. I NEED HELP.

Technician's Assistant: When did you last update Firefox?

NEVER HAVE

Technician's Assistant: What have you tried so far with your Firefox?

NOTHING. MY SON TOLD ME I SHOULD CLEAN OUT OLD INFO BUT I DON'T KNOW HOW.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

YES WHEN I FIRST TURN ON COMPUTER GET 2 MESSAGES ABOUT TRYING TO CONNECT WITH A DIAL UP.

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/7/2017
Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago
Specialist Sean S.
Specialist Sean S., Computer Support Specialist
Category: Computer
Satisfied Customers: 1,372
Experience: 15+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

Please let me know more about the issue so I can best assist you. Also any error messages you're seeing as well and I can help fix it from there

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Tech Support Specialist: Specialist Sean S., Computer Support Specialist replied 7 months ago

Let me know if you want to do the remote connection and I can help you with that

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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