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I tried to login to my Microsoft account. It says my user…

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I tried to login...

I tried to login to my Microsoft account. It says my user name is ***** ***** the system. What now?

Technician's Assistant: What exactly are you having trouble accessing?

I think its about Office 365 renewal. My wife got a phone call and just hung up. Damn

Technician's Assistant: When were you last able to use your phone?

A few minutes ago

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

What are U talking about? I am trying to access my Microsoft account

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

I keep getting a message that my account needs fixing. I can see nothing wrong and I don't know what needs fixing. I changed my password ***** and my sign in is working OK?

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/7/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Are you logging into it through www.outlook.com?

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Customer reply replied 7 months ago
I keep getting a message that my Microsoft account needs fixing. I can see nothing wrong?
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