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I messed up trying to change my password. Now I'm locked out…

Customer Question
I messed up trying...

I messed up trying to change my password. Now I'm locked out for trying to make the change. Also my account shows***@******.*** consistantly. This e-mail address is no longer who I deal with. My day to day e-mail is***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Favorite cat name is ***** ***** phone number is *****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Lets start over, I cannot access my Microsoft Account. I messed up when I tried to change my password. The system when I try shows***@******.*** which I do not have anymore. My current e-mail is***@******.***.

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/7/2017
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,275
Experience: Over 20 years of consulting to the IT industry
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me please via which email program you are trying to access your account on?

Please let me know

Thank you

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Customer reply replied 7 months ago
I am having difficulty changing my Microsoft Account password.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thank you

When were you last able to sign into your account?

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Customer reply replied 7 months ago
No, my computer is fine. I cannot log in to Microsoft. I messed up when I tried to change my password.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thanks

My question though is when were you last able to sign into your account?

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Customer reply replied 7 months ago
Early yesterday morning I accessed my accoiunt. I then tried to change my password ***** totally messed up.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Thank you

Can you use my link below

https://account.live.com/password/reset

And follow the process there to reset your password.

Let me know how you go with this please

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Customer reply replied 7 months ago
It says that I tried to many times and I'm blocked
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Please give me the exact message you are getting

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Customer reply replied 7 months ago
You've access to many codes today, try again tomorrow. That's security text codes they are sending to my cell phone.
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

Ok, this you will not be able to get past, you need to return here tomorrow when the block is removed and we can then continue again here, do not try to reset it without me.

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Customer reply replied 7 months ago
Ok
Tech Support Specialist: Richard, Computer Specialist replied 7 months ago

thank you

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