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Story so please stay with me. Its more about google

Customer Question
Long story so please...

Long story so please stay with me

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Its more about google authenticator

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Its a software issue

Technician's Assistant: Which software or app can I help with?

Google authentictaor

Technician's Assistant: What have you tried so far with your software?

I am using athenticator to access altcoin. i had to reset my iphone 6s because i forgot my passcode. which meant that i lost my access to authenticator and now cant access atlcoin

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No thats the help i need

Submitted: 8 months ago.Category: Computer
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Answered in 1 hour by:
12/7/2017
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 20,586
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

To reset your Altcoin passcode, enter your email address at:

https://www.altcointrader.co.za/password-reset

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

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Customer reply replied 8 months ago
this is for the Google Authentication not password? I lost all my data on my phone so I need to reconnect to altcoin using GA. but I cant get it right after using the manual process it asks for a key code.
Customer reply replied 8 months ago
unfortunately I cant allow that
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

You can ignore any automated offers that may appear.

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Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

If the problem is with your Google account then you can reset it at:

https://accounts.google.com/signin/recovery

--------------------
Your satisfaction is my priority; I hope I have earned 5 stars today!
Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)
You can always reply back after rating me if you need any further assistance at all.
Pete.
--------------------

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Customer reply replied 8 months ago
my problem still exists. so i am not sure if this has helped. I would prefer to end this call. which make this call incomplete. please refund accordingly
Tech Support Specialist: Pete, Computer Engineer replied 8 months ago

For refunds please contact customer services.

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