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I renewed my sub on 11.11.2017 but it appears it is not

Customer Question
I renewed my sub...

I renewed my sub on 11.11.2017 but it appears it is not active. When I click on the AVG it comes up as not active but am unable to find out how to make it so!

Technician's Assistant: Which AVG product do you have?

Internet security

Technician's Assistant: What have you tried so far with your AVG software?

Clicking on it and a black screen comes up with oops it is not working. tried clicking on it but no response

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Just how to get it active as it cost me over $70

Submitted: 7 months ago.Category: Computer
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Answered in 1 minute by:
12/7/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
Try to login to AVG account and check your subscription status and you can activate the product from AVG account.

https://myaccount.avg.com/zh-tw/my-account-login

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

If you dont have an account login create one with the same email you provided with AVG.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

My priority is 100% customer satisfaction, if you are unable to follow any given steps please don't worry, click on View response/reply button and post me a reply i will continue in assisting you further.

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Moses C
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 953
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Experience: Resolution Specialist at Wipro Bpo Services

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