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From the forums it seem to me an impossibility to bring back…

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From the forums it seem...
From the forums it seem to me an impossibility to bring back my Pro-Publisher version 21 since I convert to Window's 10. Is that correct and can I resolve it with an updated version?
Submitted: 7 months ago.Category: Computer
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Answered in 3 minutes by:
12/7/2017
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago
Ricky Expert
Ricky Expert, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,194
Experience: 4+ Years in Tech Support
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Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.

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Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Which version of Windows do you have now?

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Customer reply replied 7 months ago
I can't believe I am back to the same place I spent several hours on this afternoon without any results. I requested a refund of my membership but didn't hear anything in that regard either. I'm obviously not optimistic about the current chat! Windows 10
Customer reply replied 7 months ago
No secure connection. It helped none!
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

I'm sorry, I saw your question posted and answered to help. I have an answer for you but if you prefer to cancel that is no problem.

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Customer reply replied 7 months ago
Cancel!! What about the four hours I spent without an answer? You want me to pay to continue??
Tech Support Specialist: Ricky Expert, Computer Hardware Engineer replied 7 months ago

Okay, thank you have a nice day.

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Customer reply replied 7 months ago
What about my refund?
Tech Support Specialist: Ruben G., Computer Support Specialist replied 7 months ago
Ruben G.
Ruben G., Computer Support Specialist
Category: Computer
Satisfied Customers: 94
Experience: 20 years + in computer support role.
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Hi there, sorry for the confusion and delays on this thread.

Unfortunately, I can confirm with you that Windows 10 does not support your version of Pro-Publisher (version 21).

Hope that helps.

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Customer reply replied 7 months ago
it does. What about my refund?
Customer reply replied 7 months ago
can I upgrade my Print shop version in such a manner that my old files will reappear?
Tech Support Specialist: Ruben G., Computer Support Specialist replied 7 months ago
Let me double check that for you...
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Tech Support Specialist: Ruben G., Computer Support Specialist replied 7 months ago

Hi again,

The latest version of Print Shop (4) does not support imports from previous version. Only The Print Shop versions 23.1, 2.0, 3.0, and 3.5 can be imported into The Print Shop 4.0. Projects from any other version of The Print Shop will not load and import into The Print Shop 4.0.

Unfortunately, there doesn't appear to be an easy conversion of your old design files other than recreating them.

I trust this answers your questions.

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Customer reply replied 7 months ago
All but the refund since your help didn't help and you have a 100% guarantee!
Tech Support Specialist: Ruben G., Computer Support Specialist replied 7 months ago

Hi there,

We are independent Experts who try and assist users like yourself in answering questions. Regarding refunds, I am sorry I do not have visibility nor access to refund accounts. I am simply interested in assisting you by answering your specific questions, which I believe I have done, albeit unfortunate news.

Take care,

Ruben G.

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