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I was having a problem today with my email-called

Customer Question
I was having a...

I was having a problem today with my email-called Mediacom-talked with a tech who directed me to GV Comp Support for assistance. Are they a Mediacom sub-contractor? Told me that I had over 2500 RUNDLL32 files that were attempting to hack my account. They recommended I download their software. Are they legit. thanks

Technician's Assistant: How do you usually access MediaCom? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I have windows 10 and ran a full scan on Windows defender which showed no malware or virus

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Yes, I had them download their software to remove these RUNDLL files and set a firewall which according the GV encrypts my browser address

Submitted: 7 months ago.Category: Computer
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12/7/2017
Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
Pete
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Category: Computer
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 7 months ago
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