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I have a Dell laptop with Windows 8.1. I never had to enter…

Customer Question
I have a Dell...

I have a Dell laptop with Windows 8.1. I never had to enter a password ***** the opening screen (although there's a space for it) to open it up. I would just click on my e-mail, or the -->, and it would open up. I recently had it worked on at Office Depot, and now, I can't open it up, because I don't remember that password.

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I remember the majority of my security questions, such as my mother's maiden name, by first car, the best man at my wedding, etc., but sometimes I get security questions that I don't remember or never would have picked in the first place.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I think my chat with you cover them.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/6/2017
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,937
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your password. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question.

Ask Your Own Computer Question
Tech Support Specialist: Isaac Franklin, Computer Hardware Engineer replied 7 months ago

Do you see an email when you put in the wrong one to many times and a go to microsoft online message?

What email are you trying to get back? gmail/outlook/yahoo etc?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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