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My Dell wireless v515 printer suddenly stopped communicating…

Customer Question
My Dell wireless v515...

My Dell wireless v515 printer suddenly stopped communicating with my Dell lap top

Technician's Assistant: What's the model and Operating System (OS) of your Dell?

Inspiron 15 operating Windows 10

Technician's Assistant: What have you tried so far with your Inspiron? Have you installed any updates recently?

Says mu updates are the recent ones and up to date

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

Tried the spooler and there are no documents in the que

Submitted: 8 months ago.Category: Computer
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Answered in 5 minutes by:
12/6/2017
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 19,476
Experience: Over 10 years of professional experience.
Verified

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Please, do not create duplicate tasks. Stay on this page.

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Customer reply replied 8 months ago
network it says
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Thank you for the update. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 8 months ago
but know I a novice with this stuff
Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

Thank you. I will get that ready for you. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.

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Tech Support Specialist: Jason Jones, Computer Expert replied 8 months ago

I am sorry to report, but it appears that your bank or credit card company is blocking the payment. You will have to contact your bank or credit card company, let them know that the payment is okay to be processed and that they need to remove the block. Once the block is removed, you may click the "Accept this Offer" button once more to accept.

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