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When I try to access Microsoft Account Recovery for through…

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When I try to...

When I try to access Microsoft Account Recovery for***@******.*** through Edge, I get a security code emailed to my secondary email that says "for email Microsoft account se*****@live.cn" When I apply that code, I get an account recovery page for***@******.*** that requests a security code answer in Chinese - I have nothing to do with China or any urls there. When I access the***@******.*** via Outlook, I get a security code associated with***@******.*** and that works to get me into MS online. It appears I have been hacked by a source in China. I can send PDF screen shots of above info. Pls advise at***@******.***.

Technician's Assistant: Are you logged into your email account on any other devices?

No.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Not for Outlook.com or Live - I have previous passwords when I used MS Office etc online and when I created***@******.*** w/ Win8 in 2014. Forgive my slow typing - I have cerebal palsy.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No - just get the China thing out of my account. Thanks. gawaine

Submitted: 7 months ago.Category: Computer
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Answered in 8 minutes by:
12/6/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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