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I have a lenovo Z70-80 I purchased February 24 2017

Customer Question
I have a lenovo...

I have a lenovo Z70-80 I purchased February 24 2017 Everything has been perfect until Sunday when I decided to look up a movie that I wanted to view online. As soon as I clicked on view it...a window appeared to update my adobe flash player. Well as soon as I clicked on that a loud alarm sounded and a window appeared..call microsoft immediately for tech help...so in a panic I called the number where a very nice lady told me I didn't have a virus but instead had people trying to hack my computer IP address and all my personal information..I was very stressed out!! then after saying she would clean up my computer for me and so I let her in to access my computer..then at the end of our conversation she told me in order to stop these people I needed to buy security for $300.00 which I refused...scared to give out my credit card info...I never use my computer to download stuff very much at all...try to be sooo cautious but had a no brainer moment I guess. Mostly only use my computer for email and facebook I do have Shaw direct satellite TV and they are offering TV on the go...yesterday when I went to look that up I got the same message to update adobe flash player NO thank you!!! Can you help me out???

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Windows 10 i think

Technician's Assistant: When did you last update your Flash?

Not sure...I use the laptop for camping and play DVD disces with TV shows on them and don't use it as my main computer

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Definately afraid to updat adobe flash now

Submitted: 6 months ago.Category: Computer
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Answered in 5 minutes by:
12/6/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,880
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

That message is fake, and it is trigerred due to an adware.

The adware should be removed, and the message will be gone.

If you have not given your card info then you're fine.

Which web browser are you getting this message on?

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Customer reply replied 6 months ago
microsoft edge
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 6 months ago

Can you reset Edge and then see if the pop-up still appears?

Edge has built in flash, so you will never need to install it manually. Some sites are not compatiable with Edge though but you should never install flash for edge.

Please follow steps here to reset Edge once done, get back to me and we will run adwcleaner.

https://appuals.com/reset-microsoft-edge-on-windows-10/

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