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On a days old lg6 could not unlock with pin for some reason…

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On a days old lg6...
On a days old lg6 could not unlock with pin for some reason Did a hard factory reset & am stuck in the set up loop of google can’t verify your account enter email previously used with the device Husbands phone & he put it in multiple times I tried mine Phone carrier said make a new one nothing works account can’t be verified Please how do I get out of this loop Steps to do so please
Submitted: 7 months ago.Category: Computer
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Answered in 7 minutes by:
12/6/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Since last night
Customer reply replied 7 months ago
Can’t get in that device stuck in set up loop
Customer reply replied 7 months ago
Steps to fix please
Customer reply replied 7 months ago
Do you have a solution
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you give me the full make and model please?

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Customer reply replied 7 months ago
I have paid $56 so far & have not gotten a solution
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you give me the full make and model please?

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Customer reply replied 7 months ago
LG6 H871
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you try now?

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Customer reply replied 7 months ago
Tried many many times This is a protection put in place when you wipe / reset a google / android device This happens with 5.1 or higher You are dead for 72 hours My New question is what happens then ? If you changed password/ hit something in wrong whatever If google cannot verify your gmail HOW can you by pass that part during setup ?
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Were was it purchased from? Do you have proof of purchase?

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Customer reply replied 7 months ago
AT&T my Carrier & Yes
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK great - as you cannot access your gmail account, the only other way is a carrier unlock.

Take it to a AT&T store with 2 forms of ID and proof of purchase and they will do a carrier unlock. (free of charge as well)

Note: Can you please rate me at the top so I am credited with my time, 5/5 gives me most credit and would be much appreciated. Thanks.

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