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I have a Microsoft one drive account. Email address is. I am…

Customer Question
Hi, I have a...

Hi, I have a Microsoft one drive account.

Technician's Assistant: What Microsoft model do you have? And the Operating System (OS)?

Email address is***@******.***

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I am warned that there is a Trojan virus on the drive.

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

How do I delete the file

Technician's Assistant: The Email Technician will be able to walk you through that. What troubleshooting have you tried?

Gmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just guidance to remove the Trojan virus

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/6/2017
Tech Support Specialist: John, Computer Support Specialist replied 7 months ago
John
John, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: MCP, RHCE
Verified

Hello and welcome to Justanswer.com site. My name is ***** ***** I will try my best to help you.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Where did you see this warning message?

Which version of windows is installed in the PC.Is it Windows Vista, Windows 7,windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Please answer my above questions so that i can help you better.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Tech Support Specialist: John, Computer Support Specialist replied 7 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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