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I cannot any longer connect my laptop to a projector.

Customer Question
I cannot any longer...

I cannot any longer connect my laptop to a projector

Technician's Assistant: What's the brand/model and Operating System (OS) of your laptop?

Windows 7, Toshiba Satellite laptop.

Technician's Assistant: What have you tried so far with your Satellite? Have you installed any updates recently?

It use to work but does not any longer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

No, other than one day it would no longer connect

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 9 minutes by:
12/5/2017
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 7 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 10,498
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

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Customer reply replied 7 months ago
Randy lets do it at a different time. I am about to host a live webinar.How can I get back to you.Thank You,
Customer reply replied 7 months ago
I will connect with you about 3pm. Your email address or how do I reconnect?Thank You,
Tech Support Specialist: Randy Computer Tech, Computer Support Specialist replied 7 months ago

you can come back to this page anytime. There will also be a link in your email.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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