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Forgot password. Forgot password. Password. I can’t remember…

Customer Question
Forgot password Technician's Assistant:...

Forgot password

Technician's Assistant: What exactly are you having trouble accessing?

Forgot password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Password

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I can’t remember my password.

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Can’t remember. Trying to set up a new Mac.

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/5/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
Just can’t remember. New computer.
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - to allow me to connect to your PC/MAC, you must install remote access software. The software is below, use the "Family and Friends" version. It's free.
https://www.teamviewer.com/en/
Once installed I need the ID and Password ***** displays, i do not need the one you created, I am looking for the one that TeamViewer gives you when you open the program.
Thanks
Kris

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