Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I am now having trouble with my password which I have used…

Customer Question
I am now having...

I am now having trouble with my password ***** I have used to order many Christmas items. My name is***** and my e-mail is***@******.***

Technician's Assistant: Are you logged into your email account on any other devices?

What should I do?

Technician's Assistant: The Email Technician will be able to walk you through that. Do you have security questions or a phone number on file to help reset your password?

My telephone number is: 8****-***-6

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No thank you unless you need my address, I will go ahead with it anyway:******* ***** **** *** ***

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
12/5/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot access current e-mail from one of my three e-mail
I cannot access current e-mail from one of my three e-mail accounts on att-net. The error message I receive states that the password ***** that ar account does not connect to the ISP server. I use two… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I respectfully request your support, I accidentally
I respectfully ***** ***** support, I accidentally downloaded win 10 unto my wifes computer, and the c: drive is frozen, tried running erecovery, but needs password, can you please help, so I can reco… read more
Cody
Cody
Computer Science
2,387 satisfied customers
This pertains to my Acer c710 2856. It is connected with an
this pertains to my Acer c710 2856. It is connected with an either-net connection. I am unable to sign in. I am using the correct google account name, telephone number, E-mail addresses, and passwords… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
locked out of my e-mail. Too many failed attempts at security
locked out of my e-mail. Too many failed attempts at security question. Need to see E-mails immediately. I am wondering if account could have been hacked?… read more
Chris L.
Chris L.
IT/Web Manager
Vocational, Technical or Trade Scho
30 satisfied customers
i lost my e mail address therefore I cannot log in to my account.
i lost my e mail address therefore I cannot log in to my account. A921031B01366A Telephone # XXXXX My e mail address [email protected] . It appears as if Outlook.com has removed the hotmail account. H… read more
Mark
Mark
High School or GED
640 satisfied customers
I installed Magic Jack on 12/6/20112. I had phone service
I installed Magic Jack on 12/6/20112. I had phone service from my other service which was Comcast. Today 12-12-12 I have no dial tone on my phone at all. I have paid for Magic Jack phone service. Wher… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
I recently switched from a Dell with Windows XP to Sony Vaio
I recently switched from a Dell with Windows XP to Sony Vaio with Windows 7. I use Windows Live Mail but have kept my old e-mail address. I used Outlook Express 6 for my e-mails, and sending e-mails t… read more
kooleraid
kooleraid
Consultant
Bachelor\u0027s Degree
14 satisfied customers
Someone hacked into my account and set an e-mail to all of
Someone hacked into my account and set an e-mail to all of my contacts. Should I just shut down my account? What should I do? Is my computer safe? I'm on SSD and don't appreciate paying for internet t… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
having a problem forwarding e-mails. msg comes up suspicious
having a problem forwarding e-mails. msg comes up suspicious activty been detected on your account. to protect your account and our users you mgs has not been sent. contact yahoo customer care. it was… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
I cannot get to my Aol email. Earlier today I changed my password.
I cannot get to my Aol email. Earlier today I changed my password. I was able to go to email & open my emails. I received an email confirming by new password & it worked perfectly. A couple hours late… read more
s4sys
s4sys
B.Tech in Computer Science Engineer
484 satisfied customers
How do I find my location name checking my e-mail using the
How do I find my location name checking my e-mail using the butterfly to log on? The connection center is asking for a location name.… read more
Josh
Josh
It Support Specialist
Associate Degree
5,153 satisfied customers
I cannot sign in to my account that I have had for 12 years!
I cannot sign in to my account that I have had for 12 years! My address is [email protected] yahoo.com. After trying many many times, I was told by yahoo that my account would be closed for 12 hours. This i… read more
Frederick S.
Frederick S.
Computer Specialist
High School or GED
7,241 satisfied customers
Someone has hacked into my deceased son-in-laws e-mail account
Someone has hacked into my deceased son-in-law's e-mail account with Bellsouth.net, and is sending strange e-mails to everyone in his account. My daughter does not have the password XXXXX this account… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
When trying to log onto my Money 2007 application I was prompted
When trying to log onto my Money 2007 application I was prompted to created a new email address and password XXXXX Windows Live in order to get into the application. I did this but I am getting an err… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I bought my Majic Jack back in April of 2009 and just now going
I bought my Majic Jack back in April of 2009 and just now going through the registration process. I am currently on the screen to re-enter my e-mail address but the screen says that my address is alre… read more
Joe
Joe
Bachelor\u0027s Degree
32 satisfied customers
Hello! I have a problem concerning my Outlook Express e-mail
Hello! I have a problem concerning my Outlook Express e-mail: a. I cannot find a logon page on a new computer I have, and b. I have had a great deal of trouble logging in with the password XXXXX had f… read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
My wife uses MSN.com for her e-mail. She has not received
My wife uses MSN.com for her e-mail. She has not received any messages since 8/22/09 yet she can go to hotmail and get all her mail to the present date. What could be the problem. Don… read more
Patrick A
Patrick A
2 1/2 Years
86 satisfied customers
How can I sort the names in my contacts e-mail adress book
How can I sort the names in my contacts e-mail adress book by last name instaed of first name? I have created a View in Contacts whgich excludes all contacts without e-mails and sorts by last name but… read more
David
David
Principal
Bachelor\u0027s Degree
16 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x