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Since yesterday evening I have been trying to log into my…

Customer Question
Since yesterday evening I...

Since yesterday evening I have been trying to log into my Skype A/c but it won't let me. Have changed my password ***** but when I go into my Skype Icon I can't log in. It doesn't recognise my phone (mobile) no. or my email address and says that Microsoft have no information for my A/c

Technician's Assistant: When were you last able to use your phone?

I just tried to log in with my mobile minutes ago. The last time I used my Mobile was this morning when I sent a text to my granddaughter

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

I do not have a smartphone. My mobile is just a prepaid mobile. I also have my home no listed with Skype as well as the Mobile and Email address. It does not recognise anything except when I go in thru SKYPE and get my A/c but can't log in. I changed my Password ***** this just a little while ago, with the last 1/2 hour

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I just want to be able to connect to Skype so I can call my friend

Submitted: 4 months ago.Category: Computer
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Answered in 15 minutes by:
12/5/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,652
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

My name is ***** ***** of the expert in computer category. I am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Use below reply box to post your response

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Let me know your Skype name and email id associated with this account?

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Customer reply replied 4 months ago
Ann Marston ***@******.***
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

ok

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

when did you last login successfully?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

Are you still there

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 4 months ago

It shows two skype accounts associated with this account

Can you confirm which one to be reset

1: annchentine

2: annchen1643

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Customer reply replied 4 months ago
I am here but I have a problem. An amount of $58.00 AUD has been taken from my PayPal Account. I was told by the person online that a refundable $5.00 would be taken only then refunded to me. I have not tried yet to log into Skype because I am to upset about this. Is this site for real? Is this site connected to SKYPE?
Customer reply replied 4 months ago
I have just noticed something about Tech Support Specialists - FREE for 1 week! but also 7 day Free Trial then only AU$58/month. Cancel anytime. I was NOT TOLD THIS and wish for my money to be refunded please as I cannot afford this. Please advise me regarding refunding this money I was not aware would be paid after I was told I just had to pay a $5.00 REFUNDABLE AMOUNT.
Customer reply replied 4 months ago
I can confirm annchentine is the Skype A/c I use only. Have just seen this question.
Customer reply replied 4 months ago
Are you still there arsufi2002?
Customer reply replied 4 months ago
All this problem has now really upset me and I am waiting for an answer from you regarding the above problem with the money taken from my PayPal Account. I was told one thing and another happened.
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