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Cannot get picture but can hear the other person with a lot…

Customer Question
Cannot get picture but...

Cannot get picture but can hear the other person with a lot of back noise

Technician's Assistant: What computer or device has sound issues?

My computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell all in one

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Just started call a friend he could see me and hear me I could hear him but only had a stationary picture his sign in picture

Submitted: 8 months ago.Category: Computer
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Answered in 3 hours by:
12/5/2017
Tech Support Specialist: David L, Systems Engineer replied 8 months ago
David L
David L, Systems Engineer
Category: Computer
Satisfied Customers: 7,938
Experience: Microsoft & Cisco Certified with over 20 years experience
Verified

Hello,

My name is David.

It sounds like you may be using Skype. The issue could be due to memory errors in the router/modem that provides your Internet access. To rule out your network as a possible cause, power down the router/modem that provides your Internet access and unplug the power cord as well. Wait 3 minutes. Then plug in the power cord on the router/modem and power up the device. Wait for the router/modem to completely start up. Reboot your computer after the router/modem had completed start up and test to see if the issue is resolved.
Please let me know the result, and if you need further assistance. Also, please provide a positive rating (3, 4, or 5 star) as that is how I receive credit for my work.
Thanks,
David.

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Tech Support Specialist: David L, Systems Engineer replied 8 months ago

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