Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My Facebook keeps freezing up about every 2 minutes I know I…

Customer Question
My Facebook keeps freezing...

My Facebook keeps freezing up about every 2 minutes I know I have a virus but how do I get rid of it I have been to the phone store six times now they have done everything they can do they even had me change my password ***** on Facebook but I cannot get rid of the virus and I use Facebook about 95% of the time so if I cannot get rid of the virus Facebook is not doing me any good I will have to cancel my phone service and I do not want to do that what can I do to resolve this problem thank you for your help sincerely ***** *****

Technician's Assistant: What Operating System (OS) are you running on your computer or device?

Facebook

Technician's Assistant: What have you tried so far to uninstall your Facebook?

I have been to the store six times now they have done everything they know to do I do not know what they did but they are professional people where I bought my phone where I bought all my phones and they said there's nothing more they can do I know they changed my password *****'ve they've changed everything they can change soon as I did on bang it says Facebook is not responding do you want to close it well if I close it I lose everything I had I have to start over

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Soon as I get on bang it says Facebook is not responding do you want to close it well if I close it I lose everything I had I have to start over

Submitted: 7 months ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
12/5/2017
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Computer Question
Tech Support Specialist: Cody, Senior Systems Administrator replied 7 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,252 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My Facebook app keeps closing (stalling). Very frustrating.
My Facebook app keeps closing (stalling). Very frustrating. I have uploaded the most recent Facebook app from IPhone App Store & still have this issue. Am I going to have to create a new account to st… read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
918 satisfied customers
My FB apparently was hacked and now is locked. I cannot use
My FB apparently was hacked and now is locked. I cannot use it at all until I change passwords. However I DO NOT remember my old password ***** cannot go from here … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
Its Facebook can u help? Two days ago.It wont recognize my
Two days ago.It wont recognize my correct codes to get in I do the whole process of setting up a new password ***** they send the 6-digit code Etc then when I'm finally done it says connection lost and I have to do it all over again I've been doing it for an hour now I feel my account has been compromised but I can't get in or get ahold of anybody to help me fix it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Facebook has been hacked someone messaging all friends
My Facebook has been hacked someone messaging all friends asking for money. I have tried changing password ***** time they are still at it. Plus I found 3 other accounts with my name on them how do I … read more
Ugo A
Ugo A
BA/BS
67 satisfied customers
Im being hacked by my neighbor, phone computos,for the last
Im being hacked by my neighbor, phone computos,for the last 4 years! I getting reDy to shoot the little f**ker! The list is to long! Just seeing on my activity that this is wherx … read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,041 satisfied customers
I ''ve had to change my pass word too many times tonight. I
I ''ve had to change my pass word too many times tonight. I want to delete google period. When I get a verification code by email I have to leave the page losing it to get to my Email android phone. I… read more
Moses C
Moses C
Bsc
758 satisfied customers
Last week, and yesterday, I brought my Chrome-book to your
Last week, and yesterday, I brought my Chrome-book to your store; on February 8th, there was a pop-up blocking my use, a GeekSquad gentlemen fixed it, said he blocked it so he wouldn't happen again. Y… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I recieved a notice from a"Delavan Kelly" whom claims to be
I recieved a notice from a"Delavan Kelly" whom claims to be a employee of facebook and was told thru my facebook page that I had won in a pool $950,000.oo and had to send 370.00 to Fed-Ex to collect. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
When I first got my phone, I got on Facebook thru it. I decided
When I first got my phone, I got on Facebook thru it. I decided to cancel that, and set it up on my computer. I thought that I cancelled the original Facebook account, but it's still there. I want to … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Hi how can an administrator be removed. The administrator there
Hi how can an administrator be removed. The administrator there is on that group has trown us other out as adminstrators because they were afraid that they would be blocked but they don't own the grou… read more
cvd4311
cvd4311
Computer Analyst
Bachelor\u0027s Degree
726 satisfied customers
I am trying to set up a advertising account with facebook. Account is set up but I am havi
I am trying to set up a advertising account with facebook. Account is set up but I am having trouble seeing my facebook account that was set up for my personal account. I keep seeing a facebook (2) th… read more
Thomas
Thomas
IT Specialist
Vocational, Technical or Trade Scho
523 satisfied customers
Hi My Acer has never had any problems until very recently.
Hi My Acer has never had any problems until very recently. It's a Aspire 5738Z just for reference. So basically after I'd been on the internet on facebook of all places a pop up appeared on my compute… read more
Aitizaz
Aitizaz
Software Engineer
Bachelor\u0027s Degree
163 satisfied customers
i need help in getting logged in to facebook. my grandkids
i need help in getting logged in to facebook. my grandkids have been using my page to play games but they've changed my 'pw & noone remembers it now. when i tried to change my pw, i was told i had to … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
Whenever I try to type an gmail message, the message area is
Whenever I try to type an gmail message, the message area is blank for some time before it catches up, if I try to delete gmails, it does not show the checkmark quite a while and everything I try to d… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I have a Dell PC around five years old. Yesterday, while waiting
I have a Dell PC around five years old. Yesterday, while waiting for some inmail to download, I switched onto a Solitare game and all of a sudden the screen was "invaded" by about 48 "Kalidiscope" win… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
i just reloaded windows XP on my computer because i kept getting
i just reloaded windows XP on my computer because i kept getting this very annoying popup called xp antiMalware which when i called Microsoft they told me that i had infact caught a virus because they… read more
m wells
m wells
Sr. DBA
Associate Degree
3 satisfied customers
We sent a message which is too large for Outlook Express,
We sent a message which is too large for Outlook Express, It simply keeps trying to send the message and locks up the connection. We can not find a way to clear it. The delete button does not highligh… read more
abhi_iitian
abhi_iitian
Bachelor's Degree
1,543 satisfied customers
my question, is when im on the internet everything works fine
my question, is when i'm on the internet everything works fine and no problems at all..... but when i exit out of yahoo or any other webpage that i'm on to get back to just the desktop, my computer wi… read more
Patrick Ryan M
Patrick Ryan M
Network Engineer / Tech Support
Bachelor's Degree
18 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x