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A short time ago, my scanner stopped without warning of any…

Customer Question
A short time ago, my...
A short time ago, my scanner stopped without warning of any kind. The scanner does not set up at all, so I do not get a "no paper detected" message. Just trying to get the scanner to work gets me nowhere. Last January your Technician "LeeM" eventually took charge and took over my computer to resolve this same question/problem.Is there a Tech available now to work with me to get this resolved once again ???
Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 7 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 8 minutes by:
12/4/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
started about two weeks ago --- I decided not to pay the extra $39 for remote assistance. Let's first see if this can all be corrected and set right once again - if that does not happen, then I will opt for Secure Remote Assistance. OK?
Customer reply replied 7 months ago
Are you there Kris ? ? ?
Tech Support Specialist: Josh, Support Specialist replied 7 months ago
Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 21,939
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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