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Just bought new Mac and trying to transfer email account..

Customer Question
Just bought new Mac...

Just bought new Mac and trying to transfer email account.. not sure of password ***** id used to originally set up so I'm stuck. firewall says detects problem...?

Technician's Assistant: When did you last change your password ***** Apple ID?

Few months ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Thats it for now, thx

Submitted: 8 months ago.Category: Computer
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Answered in 4 minutes by:
12/4/2017
Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago
Bryan
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 13,092
Experience: 8+ years of professional support for tech-related issues, including computers, email and software.
Verified

Hello, and thank you for your question. My name is ***** ***** I will do my best to assist you today.

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

What's the email address that you are trying to set up now?

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Tech Support Specialist: Bryan, Computer Support Specialist replied 8 months ago

Sorry, I'm not familiar with this domain/email provider. Let me open up your question to our other experts who will be able to assist further; you will be automatically notified by email when another expert picks this up.

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Tech Support Specialist: Richard, Computer Specialist replied 8 months ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Do you still need assistance with this?

Please let me know

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