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I changed my phone number and now I can't get in to my

Customer Question
I changed my phone...

I changed my phone number and now I can't get in to my emailaccount

Technician's Assistant: When were you last able to use your phone?

I can use my phone the problem is the number is ***** than the one on my account

Technician's Assistant: Have you tried a Factory Reset? The Smartphone Expert can walk you through this to ensure you don't lose your photos, contacts and other data.

It is not a problem with my phone just need correct number on my email account or send me A page to change it

Submitted: 7 months ago.Category: Computer
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Customer reply replied 7 months ago
you edon't understand I can't get into my email because the phone number listed on it is incorrect I don't have the correct password ***** I cannot GET IN TO MY ACCOUNT
Answered in 18 minutes by:
12/4/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 524
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I'm sorry to hear you're having issues with your password. I would like to help you today with resetting it. Since you no longer have the main phone number on the account, this may be problematic as you've experienced. However, no worries. What is the carrier you are using for your email? (Gmail, Yahoo, etc)?

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