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I don’t remember my email and password. It was linked to…

Customer Question
I don’t remember my...

I don’t remember my email and password

Technician's Assistant: Are you logged into your email account on any other devices?

It was linked to one. But I have changed WiFi and emails also passwords

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

My grandson messed it all up I thing he cleared it out

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I’m guessing birth place of my husband

Submitted: 7 months ago.Category: Computer
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Answered in 11 minutes by:
12/4/2017
Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago
Cabletech
Cabletech, Computer Support Specialist
Category: Computer
Satisfied Customers: 528
Experience: 12 years ISP Technical Support
Verified

Thank you for choosing Just Answer. I would be happy to assist today with your question.

Give me just a moment while I review the information provided.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

Before we begin, I would like to explain how the site works if this is your first visit here. The page you are viewing offers ads for things like secure desktop connection and a phone call. These are not asked by me and I will explain in our conversation if doing one of those things would help make troubleshooting easier. If you request to do either one, I would be happy to do it with you regardless.

If you are prompted during our conversation to rate me, it is as simple as choosing between 5 stars at the top right corner about my service today. Hopefully, I will earn 5 stars today. It is the only way I receive credit for helping you today.

Some things we work on may not easily be resolved with the given resources (such as needing additional media or hardware issues that require replacement). Please understand I will try my hardest to resolve the issue or answer any questions but some things are out of my control.

Finally, make sure to bookmark this page so you can easily come back to this page. If we are working on this issue and you need to step away, you can always leave me a message on this question. I will respond as soon as I can if I am not online. I check periodically throughout the day if not during my normal business hours.

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Tech Support Specialist: Cabletech, Computer Support Specialist replied 7 months ago

I would be happy to assist you today with your email question. I do need some more information in order to help you. You said you don't know the email address of the email you want to recover. Does that sound about right? Please let me know a little bit more information so I can definitely help you!

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