How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

All of the sudden my keyboard will not work when logging on

Customer Question

all of the sudden my keyboard will not work when logging on any of my bank accounts
JA: What exactly are you having trouble accessing?
Customer: my bank accounts
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: HP
JA: How long has this been going on with your computer? What have you tried so far?
Customer: w 10
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Shefin replied 11 months ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Are you experiencing the issue with bank websites only?

Have you tried Chrome and Firefox instead of Edge browser?

Thank you.

Customer/p>
Customer: replied 11 months ago.
Let me try Firefox, but it was working fine in chrome 3 days ago?
Expert:  Shefin replied 11 months ago.

Hi,

Are you experiencing the issue with bank websites only?

Thank you.

Customer/p>
Customer: replied 11 months ago.
Forget Firefox. Can’t get on us or Wells Fargo on Firefox
Expert:  Shefin replied 11 months ago.

Hi,

Are you able to use keyboard on all other websites?

Thank you.

Customer/p>
Customer: replied 11 months ago.
Let’s figure out chrome.
Expert:  Shefin replied 11 months ago.

Hi,

Try resetting Chrome by following the instructions in the link below, and let me know the response.

https://support.google.com/chrome/answer/3296214?hl=en

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>