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The screen is up and things are poping up also so slow. Hp p…

Customer Question
The screen is blown...

The screen is blown up and things are poping up also so slow

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Hp p 6000 series p6754y

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

2months nothing my son does works

Submitted: 7 months ago.Category: Computer
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Answered in 2 minutes by:
12/4/2017
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,963
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

May i connect with you remotely to troubleshoot the issue directly?

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

Operating system you are running?

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Customer reply replied 7 months ago
we have contract for repair still active
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

I sent request for remote service. Please accept it then follow steps here to connect with me

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Customer reply replied 7 months ago
We have already paid5.00 and have an active service contract with you
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

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Customer reply replied 7 months ago
Reimburse the 5.00 we are on the phone waiting for a person to talk to. Thanks anyway
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 7 months ago

You need to speak to JustAnswer for any billing quiries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>

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