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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The screen is up and things are poping up also so slow. Hp p

Customer Question

the screen is blown up and things are poping up also so slow
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: hp p 6000 series p6754y
JA: How long has this been going on with your computer? What have you tried so far?
Customer: 2months nothing my son does works
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: no
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Expert:  Kamil Anwar replied 11 months ago.

May i connect with you remotely to troubleshoot the issue directly?

Customer: replied 11 months ago.
Expert:  Kamil Anwar replied 11 months ago.

Operating system you are running?

Customer: replied 11 months ago.
we have contract for repair still active
Expert:  Kamil Anwar replied 11 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me

Customer: replied 11 months ago.
We have already paid5.00 and have an active service contract with you
Expert:  Kamil Anwar replied 11 months ago.

For any costs/billing queries please email***@******.*** or call them on 1(###) ###-#### I am a tech only, and can only assist with tech issues.

Customer: replied 11 months ago.
Reimburse the 5.00 we are on the phone waiting for a person to talk to. Thanks anyway
Expert:  Kamil Anwar replied 11 months ago.

You need to speak to JustAnswer for any billing quiries by mailing them on***@******.*** or by calling them on 1(###) ###-####/p>