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I received a blue screen and now my pc is stuck on the bios…

Customer Question
I received a blue...

I received a blue screen and now my pc is stuck on the bios screen

Technician's Assistant: What exactly is frozen or not starting up for you?

Yes can not get in to my bios or anything

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

I built it myself so there different components in the pc

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Started last night and I tried resetting my cmos I unplugged everything and put it back

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

That it was a critical process died blue screen

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/4/2017
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago
Kris R
Kris R, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 4,548
Experience: IT Manager at Wood Group PSN
Verified

Hi
Sorry for the delay, we are busy and I've just got to your question.
How long has this been happening?
Thanks
Kris

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Customer reply replied 7 months ago
It just started last night
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Does it boot up If you press CTRL + ALT and DEL at the same time?

Thanks

Kris

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Customer reply replied 7 months ago
It does but I can’t get into the bios screen
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Into the bios?

Sorry can you explain the issue as the info is conflicting

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Customer reply replied 7 months ago
last night while trying to download a game I received a critical process died blue screen it restarting taking me to the start up screen and since has been on the same screen not allowing me to do basically anything
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you give me the error return code please?

Thanks

Kris

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Customer reply replied 7 months ago
I no longer have the code
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Does it give you your own ID?

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Customer reply replied 7 months ago
no
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

OK - can you try a bios reset please?

Would you like me to talk you through this?

Thanks

Kris

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Customer reply replied 7 months ago
I already tried resetting my bios via my Mobo still nothing
Customer reply replied 7 months ago
I spoke with Microsoft and they said the error code I got was for a malfunction in the hardware but I just got all my hardware a week ago it’s a brand new custom built pc
Tech Support Specialist: Kris R, Computer Hardware Engineer replied 7 months ago

Can you give me the exact code please and I will tell you the hardware device that's causing the issue

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