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My headers don't print, which is an improvement on what was…

Customer Question
My headers don't print...

My headers don't print, which is an improvement on what was happening late last week. Suspecting i could have a communication problem between PC and printer, i reset my computer (forgot the possibility of removing the printer from devices etc), which was a terrible mistake. i did all that because my documents were printing out completely blank.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wirelessly. After sorting out the PC, i reconnected the XP-200 Epson printer. Things have improved, but i'm only getting half of the text on the header, and the page number isn't printing.

Technician's Assistant: When did you last update the printer driver software?

Some time ago. i keep receiving online updates which won't save because of some sort of directory/file/saving problem. Unfortunately there's noone around here (rural living) to ask/fix that problem.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thank you. i think that's it. Thank you Pearl.

Submitted: 7 months ago.Category: Computer
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Answered in 34 minutes by:
12/4/2017
Tech Support Specialist: Shefin, Computer Support Specialist replied 7 months ago
Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 6,625
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

Are you able to copy like Xerox without using the computer?

Thank you.

Customer/p>
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