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Firefox will not log onto a web page. I just loaded ubuntu…

Customer Question
Firefox will not log...

Firefox will not log onto a web page

Technician's Assistant: When did you last update Firefox?

I just loaded ubuntu 17.04 onto a laptop.

Technician's Assistant: What have you tried so far with your Firefox?

The laptop goes on the net. Then firefox saids it can not the page.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am on my desktop using Suse.

Submitted: 8 months ago.Category: Computer
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Answered in 3 hours by:
12/4/2017
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,828
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hello and welcome to Justanswer.

My name is ***** ***** I am sorry to hear that you have this issue. I look forward to assist you today with your question and provide the best solution possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Which webpage are you trying to access?

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Customer reply replied 8 months ago
Any web page. Firefox says it can not find the server.
Customer reply replied 8 months ago
You can not connect because it will not go onto the wed.
Customer reply replied 8 months ago
I will stop payment on the card. I do not like the BS that you are giving me.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

Hi,

I am back.....

Have you confirmed internet availability on computer?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 8 months ago

You can check this by

1: Open Terminal in Ubuntu

2: type ping 8.8.8.8 press enter key

Check status

3: type ping google.com press enter key

check status

Check computer responds when ping above IPs. Please reply status

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