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I can’t get my f9 button restore my computer. Asus is the…

Customer Question
I can’t get my...

I can’t get my f9 button restore my computer

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Asus is the brand and model is x540sthe op is windows

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

I forgot my password ***** can not get in the cumputer

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

I pressed the f2 button to disable the bootConfiguration

Submitted: 7 months ago.Category: Computer
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Answered in 5 minutes by:
12/4/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 927
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.
How long has this been an issue?
What troubleshooting have you tried?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

what operating system is running on the computer?

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Customer reply replied 7 months ago
Windows 8
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Power on or reboot the ASUS laptop. When the ASUS logo screen appears, press "F9" to access the hidden partition. Press "Enter" when Windows Boot Manager appears. Choose your language from the options and click "Next.

If the F9 key is not initiation the recovery partition that means the recovery partition is either damaged or corrupted.

Solution to this is you will have to get a windows operating system disk to reinstall windows.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

I know this is hard to believe but thats the fact.

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Have you tried the Microsoft password ***** process for your windows login?

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Customer reply replied 7 months ago
it ask me for a Microsoft username and I don’t have one
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

your email address is the one which it says Microsoft account did you try that?

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Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago
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Customer reply replied 7 months ago
Okay it finally work when I shut it down and pressed f9 now I’m at theaptio setup what do I do
Customer reply replied 7 months ago
It is asking me to load the optimize defaults
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

Power on or reboot the ASUS laptop. When the ASUS logo screen appears, press "F9" to access the hidden partition. Press "Enter" when Windows Boot Manager appears. Choose your language from the options and click "Next.

Ask Your Own Computer Question
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 7 months ago

load the optimize defaults is good

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