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I just got a new computer with Windows 10 on it. I can't set…

Customer Question
I just got a...

I just got a new computer with Windows 10 on it. I can't set up the Mail app; I keep getting a message that my mail account (Verizon) needs to be updated. I don't see how it's done. Can you help?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Right now from a browser. The version of Office doesn't have Outlook. (If Mail doesn't do the job, I'll upgrade to a different version of Office.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I doubt it. MacAfee was installed on the unit when I got it.

Submitted: 8 months ago.Category: Computer
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Answered in 1 minute by:
12/4/2017
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago
Moses C
Moses C, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 1,009
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer support, thank you for utilizing our service.
I will be assisting you with the query and question you have with us.

you want verizon email to be setup on Windows 10 mail app is that correct?

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Customer reply replied 8 months ago
No. I'm not committed to use this program. If I can do an easy fix, I'll upgrade to Office Home and Business to get Outlook
Customer reply replied 8 months ago
I mean if I CAN'T do an easy fix...
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

do you want me to remote connect and configure Verizon email on your Windows 10 computer?

Remote assistance is an additional service.

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Customer reply replied 8 months ago
NO
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

click on the cortana search type in mail and click on the mail icon to open

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Customer reply replied 8 months ago
I don't understand. What is a Cortana Search
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

windows search is called cortana

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Customer reply replied 8 months ago
I did that, but nothing happened.
Customer reply replied 8 months ago
I'm tired and losing patience. I'll sign off and see what I can do tomorrow. Good night
Tech Support Specialist: Moses C, Computer Hardware Engineer replied 8 months ago

are you sure you have windows 10 on the computer?

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