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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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No start code. When i turn it on the picture is not correct

Customer Question

no start code
JA: What exactly is frozen or not starting up for you?
Customer: when i turn it on the picture is not correct and my passcode does not work
JA: What's the brand and model of your computer? And the Operating System (OS)?
Customer: Toshiba laptop upgraded to windows 10
JA: Anything else you want the Computer Expert to know before I connect you?
Customer: I am on a desktop I can not start the laptop in question
Submitted: 11 months ago.
Category: Computer
Expert:  Richard replied 11 months ago.

Thank you for your question. My name is ***** ***** I look forward to assisting you.

What exactly happens when you try to start the Laptop?

Please let me know